Customer Service Representative

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. The company offers a generous portfolio of core and voluntary benefits, and provides employees with opportunities for growth and development. The company is remote and has a fast-paced, quality-driven team.

Requirements

• Sort through, prioritize, and address end user support requests, using JIRA + ServiceNow
• Create and maintain source pages (JIRA, ServiceNow, & Confluence)
• Investigate user-reported issues for known solutions and/or escalation to technical resources
• Create and execute advanced queries as needed, including reporting regular metrics on Service Desk support ticket resolution
• Identify and resolve issues reported by customer
• Review and ensure all incident details are accurate and complete
• Analyze data to identify trends and patterns for mitigation
• Ability to collaborate across multiple cross-functional teams
• Ability to understand and navigate the back end of cloud services for Service Desk support
• Ability to work outside of normal business hours to support emergent needs of new software installation

Benefits

• group medical, dental, and vision insurance
• HSA, FSA, 401(k) with immediately vested company match
• PTO/Sick Leave, 11 paid federal holidays
• company paid life, short-term and long-term disability insurance
• tuition and training reimbursement
• fitness/wellness reimbursement
• a referral bonus program
• life management programs