Configuration Management Process Manager

We are seeking an experienced Configuration Management Process Manager to drive our data transformation and ensure resilience in our services. You will design and implement a strong CMDB and Common Services Data Model (CSDM), ensuring adherence to policies and maintaining accurate tracking of Configuration Items (CIs) to support both customer-facing and technology-facing services.

Requirements

• Extensive CMDB Experience: 6-10 years of expertise in Configuration Management, including designing, implementing, and documenting CMDB solutions on the ServiceNow platform to support current and future business needs.
• Product Owner Experience: Proven experience as a Product Owner, managing cross-functional teams to deliver successful outcomes in Configuration Management and related processes.
• ITIL Certifications: ITIL Foundation certified, with a preference for ITIL Strategic Leader certifications, demonstrating a strong understanding of ITIL frameworks and their application in Configuration Management and service management.

Benefits

• We put you in control of career
• We give you a competitive package
• We help you perform at your best
• We help you make a difference
• We give you the freedom to be yourself