Configuration Management Quality Assurance Analyst

We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will be responsible for ensuring the quality and integrity of our configuration management processes and systems.

Requirements

• TS/SCI with poly required
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of related work experience
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Strong knowledge of change management methodologies and best practices
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills
• Change Management certification (e.g., PROSCI, CCMP) preferred
• Experience with project management tools and methodologies
• Desired: Advanced ITIL certifications or training, Project Management Professional (PMP) certification, Working knowledge with ServiceNow, Experience in leading large process improvement projects, Experience with Agile methodologies, Good understanding of product release methodologies

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits