Consultant, ServiceNow, DevSecOps Support

We're looking for a Consultant, ServiceNow, DevSecOps Support to join our team at CIBC. As a proactive and detail-oriented ServiceNow Production Support DevSecOps Engineer, you'll be responsible for maintaining the health and performance of the ServiceNow platform, investigating and resolving incidents, and supporting ServiceNow upgrades and patches.

Requirements

• 5-7 years of experience in ServiceNow production support, DevSecOps practices, and IT operations
• Strong background in ServiceNow administration, including workflows, business rules, and UI configurations
• Hands-on experience with ServiceNow integrations, scripts, and platform performance
• Familiarity with DevOps tools such as GitHub, GitHub Actions, Jenkins, JIRA, Azure DevOps
• Proficiency in scripting languages such as JavaScript, Python, or PowerShell
• Experience with ITIL frameworks and production support processes
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong analytical skills for incident management and root cause analysis
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Customer-focused mindset with a commitment to providing high-quality support

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program