CR Success Center Delivery Sr. Specialist

ServiceNow is seeking a CR Success Center Delivery Sr. Specialist to lead the onboarding and training of Customer Success Guides in one of our regional Success Centers. The ideal candidate will have experience in enablement as a trainer or leader of enablement programs and strong facilitation skills.

Requirements

• 4+ years’ experience in enablement as a trainer or leader of enablement programs
• Experience developing and deploying global enablement programs at-scale
• Strong facilitation skills, both in person and virtually
• Understanding of and/or experience delivering enablement to customer success roles
• Understanding of adult learning principles, enablement design and development processes with a focus on Customer Success-specific programs and outcomes
• Effective communication, critical thinking, and interpersonal skills
• Ability to maintain an elevated level of productivity in a fast-paced, team environment while managing multiple competing priorities

Benefits

• competitive salary and benefits package
• opportunities for career growth and professional development
• collaborative and dynamic work environment