The Fin Solutions Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations.
Requirements
- 2+ years of relevant experience
- Ability to communicate with diverse teams and stakeholders
- Ability to conduct meetings, training or customer interactions in English
- Strong problem-solving skills with a proactive approach
- Ability to resolve tickets within established SLAs
- Attention to details to ensure accuracy and prioritization skills for issue resolution
- Experience managing tickets using platforms like ServiceNow, Jira, or similar tools
- Experience working in a fast-paced environment
- Proficient knowledge of how the team interacts with others in accomplishing the goals of the area
- Has working knowledge of industry practices and standards