Citi

Financial Solutions Analyst 2 C10 - Hybrid

Join Citi as a Financial Solutions Analyst 2 in Heredia (Hybrid). Leverage ServiceNow skills to analyze processes, resolve tickets, and enhance policies. 2+ years required.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 31, 2025

The Fin Solutions Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations.

Requirements

  • 2+ years of relevant experience
  • Ability to communicate with diverse teams and stakeholders
  • Ability to conduct meetings, training or customer interactions in English
  • Strong problem-solving skills with a proactive approach
  • Ability to resolve tickets within established SLAs
  • Attention to details to ensure accuracy and prioritization skills for issue resolution
  • Experience managing tickets using platforms like ServiceNow, Jira, or similar tools
  • Experience working in a fast-paced environment
  • Proficient knowledge of how the team interacts with others in accomplishing the goals of the area
  • Has working knowledge of industry practices and standards

Requirements Summary

2+ years of experience, ability to communicate with diverse teams, strong problem-solving skills, and attention to details