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DXC Technology
Critical Incident Gestionnaire/ Manager (Dorval)
Join DXC Technology as a Critical Incident Manager in Dorval. Manage IT incidents, requiring a degree, 3 years' experience, and bilingual skills.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 4, 2024
Job Description: Gestionnaire des incidents critiques. The Critical Incident Manager manages, coordinates, and monitors day-to-day activities necessary to move forward within the Incident Management process for a given Service domain for P3 and P4 incidents. Must be fluent in French and English.
Requirements
- Bachelor's degree in information technology, engineering, or a related field
- At least three year's experience working in IT service management, or a similar role
- Strong knowledge of IT service management software ServiceNow
- Experience working with IT systems and software
- Must be fluently bilingual French and English
- Must have a Valid Canadian indefinite Work Permit
Requirements Summary
Bachelor's degree in IT or a related field. 3 years experience in IT service management. Fluency in French and English
