CRM Operations Analyst

Join Takeda's Innovation Capability Center in Bengaluru, India, as a CRM Operations Analyst. This role involves supporting and maintaining CRM products, troubleshooting, and developing enhancements. You will be part of a team that contributes to a cutting-edge platform empowering digital capabilities for patients and healthcare professionals.

Requirements

• Bachelor’s degree in computer science, systems analysis, product management or a related study, or equivalent experience.
• 1+ years of experience operating software focused on Veeva CRM with orientation towards or aptitude to learn Salesforce-based technologies.
• Experience with IT Service Management framework, and tools like ServiceNow
• Familiarity with Jira tools is a plus
• Development experience on Veeva CRM or Salesforce platform is a must
• Ability to continuously enhance own skills.
• Ability to write and speak in the English language.

Benefits

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
• Company-Provided Transport: Available at scheduled times for 2nd shift employees for a smooth commute to office and back home
• Security Escort for Drop-Off: Female employees receive a security escort to their designated drop-off point after the shift for safety
• Shift Allowance: Additional shift allowance will be provided for hours worked outside regular working hours
• Food/Meal: Meal will be provided for the 2nd shift employees