Customer Data Manager (H/F)

Customer Data Manager is a pivotal role in ensuring data accuracy, integrity, and availability to support business decision-making and enhance customer experience. The ideal candidate will design and maintain data governance processes, tools enhancements, and ensure compliance with data standards.

Requirements

• Bachelor’s degree in Information Systems, Data Management, Business, or a related field.
• At least 6 years of experience in customer data management, data governance, or a similar role.
• Proficiency with data management and governance.
• Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and their implications on customer data handling.
• Experience in data integration and analysis, with the ability to translate data insights into actionable business strategies.
• Excellent organizational skills, attention to detail, and a strong focus on data accuracy.
• Proven ability to collaborate with cross-functional teams and effectively communicate data-related concepts to stakeholders.
• Strong problem-solving skills and the ability to handle complex data-related challenges.
• Knowledge of data security best practices.
• Experience working with CRM systems like Salesforce, HubSpot, ServiceNow, or Microsoft Dynamics.
• Advanced skills in data analytics tools (e.g., Tableau, Power BI).
• Superb time management and business priorities skills.
• Strong writing and verbal communication skills.
• Strong leadership skills and ability to effectively engage with a wide range of stakeholders.
• Able to work with a team of diverse backgrounds and experiences.
• Ability to work in a fast-paced agile environment and work in close collaboration with Senior Leaders.
• Excellent knowledge of English and French.
• Available to travel internationally (mainly USA – approx. once per semester).

Benefits

• Hybrid working model (3 days in the office per week)
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized for diversity and equity in the broadest possible sense
• Employee development and career advancement opportunities
• International travel opportunities
• Complimentary snacks and lunches in the office