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Genentech
Customer Experience Associate (Mandarin Speaker)
Join Genentech as a Customer Experience Associate (Mandarin Speaker) in Petaling Jaya. Provide IT support, requiring 3-4 years experience and ITIL certification.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 26, 2025
As a Customer Experience Associate (Mandarin Speaker) at Roche, you will provide first-level support for incidents and requests for End Users on Windows, Google, and Apple environments. You will also learn and share knowledge in different forms and represent the End Users' needs and issues.
Requirements
- University education, preferably in IT or a related discipline
- Fluent in English and Mandarin
- 3-4 years of experience in a call center, help desk, or IT desk side support environment
- ITIL v4 Foundation Course certificate or similar
- Experience with Apple and Microsoft operating systems and devices, Google suite, Microsoft Office products, SAP, Sharepoint, corporate wired/wireless networks, and video conferencing systems
- Ticket tool experience (e.g., HP Service Manager, ServiceNow)
Requirements Summary
University education, 3-4 years of experience, ITIL v4 Foundation Course certificate or similar, and experience with Apple and Microsoft operating systems and devices
