Customer Support Engineer

We are looking for a bright Technical Customer Support Engineer to assist our customers around the world to solve their Swift operational challenges on a daily basis. The ideal candidate is a team-player with excellent communication skills, able to think swiftly and analytically in case of crisis and incidents.

Requirements

• Master or Bachelor degree in IT/Engineering/Computer Science or equivalent
• Fluent English written and spoken communication skills
• 5-10 years experience in a technical customer support environment, in Financial Services, Banking or similar
• Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
• TCP/IP protocol and technical implementation (such as NAT, routing)
• SSO, RADIUS, LDAP integration with applications
• Windows, Linux, and/or Rhel administration
• Oracle databases, MQ series and/or IBM WebSphere
• User or Administrator of SAP, SalesForce, ServiceNow.
• Java, XML and SQL knowledge

Benefits

• Competitive package
• Leave & pay compensation
• Rotations for weekends/public holidays
• Career development opportunities
• Flexible work environment
• Diversity and inclusion