We are looking for a bright Technical Customer Support Engineer to assist our customers around the world to solve their Swift operational challenges on a daily basis. The ideal candidate is a team-player with excellent communication skills, able to think swiftly and analytically in case of crisis and incidents.
Requirements
- Master or Bachelor degree in IT/Engineering/Computer Science or equivalent
- Fluent English written and spoken communication skills
- 5-10 years experience in a technical customer support environment, in Financial Services, Banking or similar
- Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
- TCP/IP protocol and technical implementation (such as NAT, routing)
- SSO, RADIUS, LDAP integration with applications
- Windows, Linux, and/or Rhel administration
- Oracle databases, MQ series and/or IBM WebSphere
- User or Administrator of SAP, SalesForce, ServiceNow.
- Java, XML and SQL knowledge
Benefits
- Competitive package
- Leave & pay compensation
- Rotations for weekends/public holidays
- Career development opportunities
- Flexible work environment
- Diversity and inclusion