MY00 SWIFT Support Services Malaysia Sdn. Bhd.

Customer Support Engineer

Join MY00 SWIFT Support Services in Kuala Lumpur as a Customer Support Engineer. Leverage your IT expertise to solve global Swift challenges. Competitive benefits!

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Change Management
Department - JobBoardly X Webflow Template
DevOps
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Integration Hub
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
September 13, 2024

We are looking for a bright Technical Customer Support Engineer to assist our customers around the world to solve their Swift operational challenges on a daily basis. The ideal candidate is a team-player with excellent communication skills, able to think swiftly and analytically in case of crisis and incidents.

Requirements

  • Master or Bachelor degree in IT/Engineering/Computer Science or equivalent
  • Fluent English written and spoken communication skills
  • 5-10 years experience in a technical customer support environment, in Financial Services, Banking or similar
  • Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
  • TCP/IP protocol and technical implementation (such as NAT, routing)
  • SSO, RADIUS, LDAP integration with applications
  • Windows, Linux, and/or Rhel administration
  • Oracle databases, MQ series and/or IBM WebSphere
  • User or Administrator of SAP, SalesForce, ServiceNow.
  • Java, XML and SQL knowledge

Benefits

  • Competitive package
  • Leave & pay compensation
  • Rotations for weekends/public holidays
  • Career development opportunities
  • Flexible work environment
  • Diversity and inclusion

Requirements Summary

5-10 years experience in technical customer support environment, Master or Bachelor degree in IT/Engineering/Computer Science, Fluent English communication skills