Customer References Manager

As the Customer References Manager on the Customer Advocacy / Customer Marketing team, you will be responsible for coordinating and managing customer references across regions. You’ll work closely with sales, product marketing, and customer marketing teams to identify, nurture, and amplify customer success.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Customer Reference Program Experience: Proven track record managing or contributing to a large-scale customer reference or advocacy program.
• Collaboration & Stakeholder Management: Ability to work across sales, marketing, and customer advocacy teams to drive alignment.
• Project Management: Strong organizational skills to manage multiple requests and ensure timely execution.
• Storytelling & Communication: Ability to translate customer experiences into compelling business narratives.
• Relationship Building: Skilled at nurturing and maintaining long-term customer relationships.
• Data-Driven Approach: Ability to track reference usage, measure program impact, and report insights.

Benefits

• Work Personas: We approach our distributed world of work with flexibility and trust.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer.
• Accommodations: We strive to create an accessible and inclusive experience for all candidates.
• Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.