Customer References Manager

ServiceNow is a global market leader that offers AI-enhanced technology to its customers. As the Customer References Manager, you will be responsible for coordinating and managing customer references across regions, working closely with sales, product marketing, and customer marketing teams to identify, nurture, and amplify customer success.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Customer Reference Program Experience: Proven track record managing or contributing to a large-scale customer reference or advocacy program.
• Collaboration & Stakeholder Management: Ability to work across sales, marketing, and customer advocacy teams to drive alignment.
• Project Management: Strong organizational skills to manage multiple requests and ensure timely execution.
• Storytelling & Communication: Ability to translate customer experiences into compelling business narratives.
• Relationship Building: Skilled at nurturing and maintaining long-term customer relationships.
• Data-Driven Approach: Ability to track reference usage, measure program impact, and report insights.

Benefits

• Equal opportunity employer
• Accommodations for applicants with disabilities
• Export control regulations