Customer Success Executive

We are seeking a Customer Success Executive to lead post-sales activities within our most valuable accounts. This role plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Requirements

• C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, within some of the world’s largest enterprise companies
• Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a technology centric leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
• Enterprise SaaS Transformation & Strategic Advisory: 15+ years experience leading large-scale digital transformations within SaaS or enterprise software environments.
• AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights

Benefits

• Accommodations
• Equal Opportunity Employer
• Export Control Regulations