Customer Success Guide

This is an exciting opportunity to be a valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Costa Rica to drive customer success and platform adoption across AMS. As a Customer Success Guide, you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Business-related degree preferred.
• 0-2 years work experience.
• Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
• Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
• Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
• Program management experience, passion for customer success and improving workplace productivity through innovative technology solutions.

Benefits

• Diverse and inclusive team environment
• Opportunities for career growth and development
• Competitive salary and benefits package