Join ServiceNow's Talent Pool as a Customer Success Manager. The role involves overseeing customer outcomes, promoting best practices, and fostering adoption and usage of ServiceNow products. A 3+ year experience in customer professional services or related business support is required.
Requirements
- 3+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Experience resolving issues through analysis.
- Experience in working collaboratively.
- ServiceNow accreditations or certifications a plus.
- Familiarity with digital transformation, or project management,.
- Comfortable with learning and explaining technical products or services.
- Ability to manage multiple customers and priorities simultaneously.
- Works well in a collaborative team environment, partnering with sales, product, and support teams.
Benefits
- On Target Earnings (OTE) incentive compensation structure.
- Competitive base pay.
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- ESPP.
- Matching donations.
- Flexible time away plan and family leave programs.