Customer Success Manager- Join Our Talent Pool

Join ServiceNow's Talent Pool as a Customer Success Manager. The role involves overseeing customer outcomes, promoting best practices, and fostering adoption and usage of ServiceNow products. A 3+ year experience in customer professional services or related business support is required.

Requirements

• 3+ years of experience providing customer professional services or related business support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• Experience in working collaboratively.
• ServiceNow accreditations or certifications a plus.
• Familiarity with digital transformation, or project management,.
• Comfortable with learning and explaining technical products or services.
• Ability to manage multiple customers and priorities simultaneously.
• Works well in a collaborative team environment, partnering with sales, product, and support teams.

Benefits

• On Target Earnings (OTE) incentive compensation structure.
• Competitive base pay.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan and family leave programs.