Cyber Case Management – Mid-level Process Assurance Analyst

Peraton is seeking an experienced Cyber Case Management – Mid-level Process Assurance Analyst to lead small projects, interact with senior customer personnel, and develop process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents.

Requirements

• BS/BA with 5 years of related experience, or MS/MA with 3 years of related experience, or PhD
• U.S. citizenship and an active Top Secret Security Clearance w/ SCI
• Demonstrated in-depth conceptual and practical knowledge in job discipline and basic knowledge of related job disciplines
• Experience leading projects or project steps within a broader project or have accountability for on-going activities or objectives
• Security+ Certification
• ITIL Foundation Certification
• Minimum of 3 years supporting a WATCH Operations Center or Security Operations Center
• Worked within a customer service-oriented environment
• Developed business operational workflow models
• Exceptional communication skills
• Technical writing skills
• Experience in using the Remedy and ServiceNow ticketing suite