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Michelin
Delivery and Service Manager
Join Michelin as a Delivery and Service Manager in Pune, Maharashtra. Oversee IT service delivery, manage budgets, and drive improvements. Strong ITIL and vendor management skills required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Change Management
Hardware Asset Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Hardware Asset Management
Job description
Posted on:
February 17, 2025
Manage local engagements, ensure service delivery, and facilitate collaboration between stakeholders. Oversee IT budget, identify service improvement opportunities, and maintain asset management practices.
Requirements
- Strong understanding of contractual obligations, vendor management, and payment processes.
- Proven experience in IT service management with a focus on efficiency and user satisfaction.
- Proficiency in ITIL processes with hands-on experience using ServiceNow or similar ITSM tools.
- Excellent communication and stakeholder management skills to interact with business units, service providers, and IT teams.
- Experience in budget management and cost control within an IT environment.
- Strong analytical and problem-solving skills to drive continuous improvement initiatives.
- Solid background in asset management, including tracking, optimization, and lifecycle management
- Experience in managing IT services in a global or multi-site environment.
- Familiarity with network (NET), digital applications (DAP), and end-user experience (EUX) services.
Benefits
- Manage local engagements
- Ensure service delivery
- Facilitate collaboration between stakeholders
- Oversee IT budget
- Identify service improvement opportunities
- Maintain asset management practices
Requirements Summary
IT service management, ITIL processes, ServiceNow, asset management, and budget management
