Deputy Project Manager

Softrams, a Tria Federal company, is seeking a Deputy Project Manager to provide leadership within the Business Operations Service Center. The ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Service Level Agreements (SLAs) and driving the program forward through strategic insight and proactive management.

Requirements

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• Bachelor’s degree in business, management, information systems, or related field.
• Minimum of 7 years in project/program management or operations, preferably within a business operations service center environment.
• Strong stakeholder management skills, with the ability to communicate effectively at all levels of the organization.
• Proven track record in leading teams to meet and exceed SLAs.
• Strategic thinker with a growth mindset and an innovative approach to solving complex operational challenges.
• Experience with CXone, ServiceNow, JIRA, and Confluence is highly desired.

Benefits

• Top-tier benefits package to support their physical, mental, and financial wellbeing.