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Desktop Support Engineer (Level 2)
Join NSC Global in Memphis as a Level 2 Desktop Support Engineer. Leverage ServiceNow for ITSM, troubleshoot issues, and enjoy competitive benefits.
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 23, 2025
NSC Global is seeking a Desktop Support Engineer to join their team. The successful candidate will provide technical support for internal IT development teams and stakeholders, troubleshooting and resolving incidents. The ideal candidate will have good knowledge of IT support, excellent communication skills, and the ability to learn on the fly.
Requirements
- Good knowledge of rudimentary IT Support (Windows, PCs, MS Office, Customer Service)
- Good phone skills
- Good documentation skills
- Able to learn on the fly
- Familiarity with ITSM tools (ServiceNow) is a plus
- Ability to diagnose, troubleshoot, and resolve technical problems
- Comfortable with using knowledge articles for troubleshooting
- Collaborating with developers, QA, and end users
- Experience working in a team-oriented, collaborative environment
Benefits
- Full time employment with NSC Global
- Competitive salary and benefits package
Requirements Summary
Good IT support knowledge, excellent communication skills, and ability to learn on the fly
