Desktop Support Engineer (Level 2/3)

Join Centrica Energy as a Desktop Support Engineer (Level 2/3) to help create a sustainable energy future. As a skilled IT professional, you will provide Level 2 support for desktop and laptop issues, manage and troubleshoot Windows operating systems, and collaborate with other IT team members to resolve complex issues.

Requirements

• Proven experience in a Level 2 desktop support role within a trading or finance services environment
• Strong knowledge of Windows operating systems and troubleshooting
• Confident managing and organising Active directory and its objects
• Experience with DNS and DHCP configuration and management
• Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)
• Familiarity with ITIL processes and best practices
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience using Jira/ServiceNow would be advantageous

Benefits

• Total rewards to give you the flexibility to choose what you need, when you need it
• Support for your family physically and emotionally
• Opportunities for growth and development
• A collaborative and supportive work environment