Desktop Support Technician (Contractual)

We are looking for a Desktop Support Technician to join our Global Service Desk team in Bangalore, India. In this role, you will provide day-to-day IT support to local, remote, and global users and assist staff with installation, configuration, and ongoing usability of laptop computers and peripheral equipment and software.

Requirements

• 3 to 5 years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, and customer support
• Strong knowledge and experience in reimaging and end-to-end data transfers for Mac and Windows systems
• Ability to manage IT end-user asset management for the region
• High level of expertise in Mac and Windows hardware and software support
• Strong knowledge of MS Office, Office 365/Outlook, and Google Apps for work
• Strong knowledge and experience with help ticketing systems such as ServiceNow
• Demonstrated proficiency with Active Directory and remote control support tools
• Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, and desktop network troubleshooting
• Extreme customer focus in all aspects of work
• Demonstrated ability for supporting DUO, Okta, ZOOM, Cisco VPN preferred
• Demonstrated ability with Endpoint Management platforms like MS Intune and Jamf preferred
• 100% commitment to IT security- and compliance-related tasks and responsibility

Benefits

• Named a Top 25 Cyber Security Company by The Software Report
• One of Inc. magazine’s Best Workplaces for 2020
• Leader in cloud-first networking and security services