Director of Support

Orium is seeking a dynamic and experienced Director of Support to lead our support services. The ideal candidate will be a strong leader, with a deep understanding of service delivery models in a technology-driven environment.

Requirements

• 8+ years of experience in support services, service delivery, or IT operations, with at least 3 years in a leadership role.
• Proven experience managing teams in an agile environment (Scrum/Kanban).
• Strong background in managing SLAs, ticketing systems, and customer service frameworks.
• Experience in eCommerce, OMS, or POS-related support is a plus.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Business, or a related field is preferred.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and drive initiatives to completion.
• Strong analytical mindset with a focus on data-driven decision-making.
• Proficiency with support and service management tools (e.g., Jira, Zendesk, ServiceNow).
• Fluent in both Spanish and English (written and verbal)

Benefits

• Home office
• Fun and good times with extraordinary colleagues
• Goals and objectives
• Development and professional growth
• Benefits of law
• Benefits ABOVE the law
• Cool work environment, with happy people