Editorial Support Specialist

The Editorial Support Specialist provides technical support and delivery capability for production services in the technical operations environment. They contribute to initiatives for driving down incident rates and working with first line operations to improve service recovery times. The role involves providing 2nd level end user support to Reuters users, working with technology teams to scope and implement new solutions, and performing installation testing.

Requirements

• Good knowledge of operation systems (MacOS, Window, iOS, Android)
• Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc)
• Good working knowledge and experience of the following: Active Directory, Office 365, VPNs
• Experience in high volume ticket environment and system (ServiceNow)
• Able to demonstrate a history of successful support and project delivery
• Demonstrate excellent inter-personal skills and an ability to learn quickly
• Highly motivated and good self-starter
• Use and understanding of server operating systems (Windows Server, Unix, Linux)
• Awareness of technology security and related best practices
• An ability to communicate in a second language would be an advantage

Benefits

• Industry-Leading Benefits: comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
• Flexibility & Work-Life Balance: flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance
• Career Development and Growth: fostering a culture of continuous learning and skill development, and skills-first approach to ensure employees have the tools and knowledge to grow, lead, and thrive in an AI-enabled future
• Culture: globally recognized and award-winning reputation for inclusion, innovation, and customer-focus, and eleven business resource groups nurturing a culture of belonging
• Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office depending on the role)
• Social Impact: two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives