End User Services Administrator

We're looking for an End User Service Administrator - IT Operations to provide day-to-day support to Arctic Wolf employees. The Administrator's primary accountability will be to the End User, ensuring that Arctic Wolf's employees are equipped and able to perform their roles.

Requirements

• 2+ years of experience in providing technical service desk support in a professional services environment.
• Bachelor's Degree or College Diploma in Information Technology or a related field is an asset.
• Excellent understanding of MacOS, Windows, and/or Linux.
• Understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
• Experienced with setting up computer workstations with devices such as docking stations, printers, monitors, and cabling.
• Experience with ServiceNow, Jira, Confluence, Okta, Slack, O365 suite

Benefits

• Strong and confident communicator with outstanding written and verbal communication skills.
• Exceptional team player who can work with a wide variety of stakeholders.
• Friendly and approachable customer facing disposition.
• Collaborative mindset and ability to find common ground when working with other internal teams.
• Excellent organisational skills and attention to detail, with the ability to pivot and change direction as needed.
• Problem solving mindset with the ability to use good judgment when balancing competing priorities.
• Ability to think logically and work well under pressure.
• Ability to manage and prioritise multiple competing priorities.