Arctic Wolf

End User Services Administrator

Join Arctic Wolf in Bengaluru as an End User Services Administrator. Provide IT support, manage workstations, and enhance employee productivity. 2+ years experience required.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
January 9, 2025

We're looking for an End User Service Administrator - IT Operations to provide day-to-day support to Arctic Wolf employees. The Administrator's primary accountability will be to the End User, ensuring that Arctic Wolf's employees are equipped and able to perform their roles.

Requirements

  • 2+ years of experience in providing technical service desk support in a professional services environment.
  • Bachelor's Degree or College Diploma in Information Technology or a related field is an asset.
  • Excellent understanding of MacOS, Windows, and/or Linux.
  • Understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
  • Experienced with setting up computer workstations with devices such as docking stations, printers, monitors, and cabling.
  • Experience with ServiceNow, Jira, Confluence, Okta, Slack, O365 suite

Benefits

  • Strong and confident communicator with outstanding written and verbal communication skills.
  • Exceptional team player who can work with a wide variety of stakeholders.
  • Friendly and approachable customer facing disposition.
  • Collaborative mindset and ability to find common ground when working with other internal teams.
  • Excellent organisational skills and attention to detail, with the ability to pivot and change direction as needed.
  • Problem solving mindset with the ability to use good judgment when balancing competing priorities.
  • Ability to think logically and work well under pressure.
  • Ability to manage and prioritise multiple competing priorities.

Requirements Summary

2+ years of experience in IT support, Bachelor's degree in IT or related field, excellent communication and problem-solving skills