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PwC
ETIC, - L1 Service Desk - Senior Associate
Join PwC as an L1 Service Desk Senior Associate in Cairo. Leverage ServiceNow skills to resolve technical issues and enhance user experiences. 1-3 years IT support required.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
We are seeking a dedicated Service Desk Engineer to provide high-quality technical support across diverse technologies and services. The role will involve managing and resolving technical issues, fulfilling service requests, and ensuring seamless end-user experiences.
Requirements
- 1-3 years of experience in an IT Service Desk or Technical Support role
- Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field
- Proven expertise in troubleshooting and diagnosing issues
- Hands-on experience with IT Service Management (ITSM) tools, such as Jira Service Management, ServiceNow, etc...
Requirements Summary
Bachelor's degree in engineering, Computer Science, Information Technology, or a related field. 1-3 years of experience in an IT Service Desk or Technical Support role. Proven expertise in troubleshooting and diagnosing issues
