Sr. IT VIP Help Desk Specialist

Sr. IT VIP Help Desk Specialist providing IT support to CEO, Top Management, and Board Room preparation with technical knowledge and effective communication skills.

Requirements

• Excellent English with a Bachelor's Degree in Computer Science or related field.
• Proficiency in English is a Must
• Minimum 4 years of desktop support experience in Helpdesk for both phone and desk side support in a Windows enterprise environment.
• Minimum 2-3 years of experience in a VIP support capacity
• End-user oriented
• Able to adapt with different working conditions/locations
• Experience using IT Service management applications like ServiceNow or similar
• Proven experience with Windows 10 and MS Office 365
• Experience in configuring and supporting iPhone, iPad and Android devices in Microsoft Exchange based networks
• Experience with AV, WebEx and/or Zoom (configuration and support)
• Working knowledge of TCP/IP networks and internet protocols
• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Excellent time management skills, motivated, reliable, and a self-starter
• Problem Solver & excellent trouble shooting skills
• Able to work extended and flexible hours

Benefits

• Salary information not provided
• Full-time employment