Senior Problem Manager

ServiceNow is seeking a Senior Problem Manager to identify and remediate problems within our customer cloud. The ideal candidate will have experience in leveraging AI, Problem Management, and technical areas of enterprise cloud computing. The role requires strong communication skills, ability to work independently or lead in a fast-paced environment, and a willingness to learn new technologies quickly.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• At least 3 years of experience with Problem Management or a closely related field
• Previous experience supporting Software as a Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) for enterprise customers
• Ability to effectively communicate across all organizational levels
• Outstanding verbal, written, and interpersonal communication skills
• Align teams, collaborate with cross-functional stakeholders, and deliver on multiple complex projects
• Ability to work independently or lead in an ambiguous, fast-paced environment
• Self-starter with strong technical skills and an ability to learn new technologies quickly
• Working knowledge of ITIL, preferably ITIL v3, specifically Change, Incident, and Problem Management
• Familiarity with ServiceNow or similar workflow products
• Background in systems engineering, systems administration, custom automations, networking, lifecycle, or ad hoc project management is preferred

Benefits

• Work in a global market leader with innovative AI-enhanced technology
• Empower organizations to find smarter, faster, and better ways to work
• Opportunity to grow problem management best practices across all functions and levels of the organization