Merge two ServiceNow instances into a new third instance, implementing and configuring ServiceNow Event Management solutions to meet business requirements.
Requirements
- Implement and configure ServiceNow Event Management solutions to meet business requirements.
- Monitor and manage event data from various sources to ensure timely and accurate incident detection and resolution.
- Develop and maintain event management policies, procedures, and documentation.
- Collaborate with IT operations and other stakeholders to integrate event management with other ITSM processes.
- Analyze event data to identify trends, patterns, and potential issues, providing recommendations for improvement.
- Ensure the reliability and performance of the ServiceNow Event Management module.
- Provide training and support to end-users and other team members on event management processes and tools.