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ServiceNow
Senior Process Engineer
Join ServiceNow as a Senior Process Engineer in Sydney. Leverage ServiceNow skills for process mapping, KPI management, and AI integration. Benefits include service delivery participation and operational improvements.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Integration Hub
Problem Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 15, 2025
We are seeking a Senior Process Engineer to join our team. In this role, you will be responsible for process mapping, value chain analysis, and KPI management. You will also aid compliance teams and manage issues arising from failed audits. Additionally, you will support the delivery of new or updated services and infrastructure to increase productivity and enhance the end user experience.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Previous experience or an aptitude and interest in learning for following disciplines: Process Engineering, Continuous Improvement, Lean Six Sigma, Organisational and Operational Change Management, Problem Management, Operations Analysis, ITIL V3, Project Management
Benefits
- Employee will be required to obtain a Federal Government Clearance
- Participate in the delivery of new or updated services and infrastructure
- Work on improving operational processes
Requirements Summary
Experience in AI integration, process engineering, and continuous improvement, with aptitude for lean six sigma and project management
