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Executives-Business Process & Service Excellence -Service Desk
Join EXL in Johannesburg as an Executive in Business Process & Service Excellence. Leverage your ITIL and ServiceNow skills to enhance service desk operations.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 24, 2025
The Executives-Business Process & Service Excellence - Service Desk role involves providing exceptional customer service, troubleshooting technical issues, and maintaining accurate records. The role requires a minimum of 2-3 years of experience in an IT service desk or technical support role.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum of 2-3 years of experience in an IT service desk or technical support role
- ITIL Foundation and ServiceNow certifications
- Proficiency in operating systems such as Windows and macOS
- Familiarity with hardware troubleshooting for desktops, laptops, printers, and peripherals
- Basic understanding of networking concepts, protocols, and configurations
- Experience with remote desktop tools and IT service management software
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work arrangements
- Comprehensive training and support
Requirements Summary
IT-related degree, 2-3 years of experience, ITIL Foundation and ServiceNow certifications
