Systems Engineer III

The Global Desktop Engineer is responsible for designing, planning, and implementing the enterprise end-user experience for Windows, MacOS, and other client platforms.

Requirements

• Prior experience and confidence in troubleshooting and repairing Windows 10 and MacOS products.
• Experience with Microsoft Intune and Jamf Pro device enrollment, monitoring, and management of devices.
• Experience with PC/mobility architecture and operating system platforms (i.e. Windows 10, MacOS, iOS, and Android).
• Knowledge of back-end infrastructure including Exchange/EAS, Active Directory and Azure AD including conditional access (MCAS) to control/secure access, features, and functionality.
• Microsoft 365 administrative and application support.
• Experience in running and communicating metrics and reporting
• Support experience, knowledge and proficiency with use of Service Management tools for Incident, Problem and Change Management.
• Support experience utilizing various operational tools including, but not limited to ServiceNow, SCCM, Intune, McAfee, AWS, or Azure.

Benefits

• Promote a healthy work/life balance across the organisation
• Offer an appealing working prospect for our people
• Numerous wellbeing initiatives
• Shared parental leave
• Study assistance and sabbaticals