First Level Support Employee in the ServicePoint (m/f/d)

We are looking for a support employee for the ServicePoint at our location in Cologne. The ServicePoint is IT-first-level support and advises employees on IT-related matters.

Requirements

• First professional experience in 1st level support is desirable.
• In-depth IT knowledge, especially in the use of Windows 10, and routine knowledge of MS Office (PowerPoint, Excel) and ServiceNow.
• Strong quality consciousness, bring in your ideas, and think cross-functionally.
• Very good communication skills and high social competence.
• Motivated and work well in a team.
• High resilience and commitment and are willing to travel if necessary.
• Valid car driver's license and speak very good German and English in writing and speech.

Benefits

• 30 days of vacation plus extra free days on Christmas Eve and New Year's Eve and special leave for special occasions.
• Subsidized company restaurant and in-house café with its own bakery.
• Job bike leasing, numerous sports offers and contributions, and our company health management.
• Contribution to the job ticket, as well as numerous meet-ups, further training, etc.