Fixed Income Spread Products Production Management Senior Analyst ( C13 - VP)

The Fixed Income Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “GSP” banner with a focus on the ITIL support procedures and protocols. The successful candidate will be responsible for production management of our suite of core Global Spread Products (GSP) applications, working through problems, and dealing with user issues.

Requirements

• Demonstrated experience in an Application Support, Production Management, or related role
• Experience installing, configuring, or supporting business applications
• Experience tracking issues through tools such as JIRA and ServiceNow
• Good all-around technical skills/background
• Experience with some of the below technologies is required: UNIX (AIX/ Linux), Databases - Oracle, Microsoft SQL Server, Scripting languages - Python, Shell, Java/javascript, Perl
• Demonstrated analytical skills
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Ability to plan, organize and prioritize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Effectively share information with other support team members and with other technology teams, the ability to work with your colleagues in an all around team environment
• Willingness to learn, self-motivated
• Experience in Fixed income business knowledge/understanding is preferred
• Experience in supporting Sales and Trading, Risk and Trade Management Platforms or similar systems.
• Exposure or high level understanding of cloud computing platforms (AWS, Azure)
• Experience with ITRS Geneos, Appdynamics or alternate APM/Monitoring tools
• Knowledge/ experience of incident, Change and problem Management procedures
• Knowledge of Kubernetes, OpenShift, container management
• Configuration automation using Ansible
• Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
• Experience with log aggregation tools such as ELK/Splunk
• Experience with Dashboard/reporting tools such as Grafana, Prometheus, Tableau are nice to have
• Previous experience of Site Reliability Engineering concepts

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• and wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays