Functional IT Service Lead

The Functional IT Service Lead role is a key position overseeing and delivering our new Functional IT Service to our internal Customers. The role involves leading a team of functional experts to ensure that IT services are delivered in alignment with business needs, ensuring effective incident management, service requests, and project delivery for the functional area.

Requirements

• Expertise in IT service management, with experience in functional service management
• Good experience managing cross-functional teams and working with business stakeholders
• Strong understanding of ITIL principles and practices
• Solid understanding of service management platforms and tools (e.g., ServiceNow, Jira)
• Exposure to development toolsets
• Advanced knowledge of multiplatform environments and data flows
• Experience in environment and system configuration and testing
• Ability to manage functional services in various application technologies (cloud/SaaS/on-prem/legacy)

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work