GenAI Principal Techical Consultant, Creator Workflows

ServiceNow is looking for a GenAI Principal Technical Consultant to join their Customer Excellence Group. The role involves working with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform, and helping them see the value of their ServiceNow investment. The ideal candidate will have extensive programming skills, experience with AI, and a customer-centric attitude.

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Demonstrated ability to influence and consult in a complex and varied customer environment
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Experience with AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
• Strong Javascript skills with practical experience
• Experience with Self Hosted implementations and/or Domain Separation is a plus
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team builder with the ability to mentor and develop talent
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report-writing skills

Benefits

• Up to 30% travel annually