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Burlington Stores Inc.
Manager, IT Service Delivery/Service Management
Join Burlington Stores Inc. as a Manager, IT Service Delivery in Edgewater Park, NJ. Lead ServiceNow-driven IT support, ensuring efficient incident management. 8+ years in ITSM required. Competitive benefits included.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 27, 2023
As Manager of IT Service Delivery/Service Management, you will lead the IT Service Desk team to deliver efficient, high-quality end-user support services. This role ensures that incident management, request fulfillment, and service delivery processes align with business needs and industry best practices.
Requirements
- 8+ years of experience in IT Service Delivery, with at least 3+ years in a managerial role leading a Service Desk team
- Strong understanding of ITSM frameworks (ITIL), Service Desk operations, and incident/request management processes
- Experience working with ServiceNow or other ITSM tools to manage service requests, incidents, and reporting
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental and vision coverage
- Life and disability insurance
- Paid time off
- Paid holidays
- 401(k) plan
Requirements Summary
8+ years of IT Service Delivery experience, 3+ years of management experience, and strong understanding of ITSM frameworks
Apply now
Edgewater Park
|
New Jersey
United States
Senior
Hybrid
Full Time
80000-105000 USD/year