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Burlington Stores Inc.
Manager, IT Service Delivery/Service Management
Join Burlington Stores Inc. as a Manager, IT Service Delivery in Edgewater Park, NJ. Lead IT Service Desk, manage incidents, and utilize ServiceNow. 8+ years IT experience required. Competitive benefits!
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 29, 2023
The Manager of IT Service Delivery/Service Management will lead the IT Service Desk team to deliver efficient, high-quality end-user support services. The role involves overseeing Incident Management, Major Incident Management, Service Request Fulfillment, and Problem Management.
Requirements
- 8+ years of experience in IT Service Delivery, with at least 3+ years in a managerial role leading a Service Desk team.
- Strong understanding of ITSM frameworks (ITIL), Service Desk operations, and incident/request management processes.
- Experience working with ServiceNow or other ITSM tools to manage service requests, incidents, and reporting.
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental and vision coverage
- Life and disability insurance
- Paid time off
- Paid holidays
- 401(k) plan
Requirements Summary
8+ years of IT experience with 3+ years in a managerial role, ITIL understanding, and ServiceNow experience
Apply now
Edgewater Park
|
New Jersey
United States
Senior
Hybrid
Full Time
80000-105000 USD/year
