GenAI Principal Techical Consultant, Creator Workflows

The Principal Technical Consultant, Integrations Specialist will work with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform, using AI-enhanced technology to accelerate and drive business outcomes. This role involves designing and implementing integrations between ServiceNow and third-party software platforms, resolving errors, and developing procedures to navigate complex system overlaps.

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Demonstrated ability to influence and consult in a complex and varied customer environment
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Experience with AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
• Design and build of complex reporting requirements specific to OOTB reporting and Performance Analytics
• Experience with data management, database design, and database concepts
• Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Connect chat, agent chat, and virtual agent configuration and design experience
• Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
• Experience working inside of Flow Designer with custom flows to meet customer requirements
• Understanding and/or development experience with MID Servers, Notify, Orchestration
• Strong Javascript skills with practical experience
• Experience with Self Hosted implementations and/or Domain Separation is a plus
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Experience with data management, database design, and database concepts
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team builder with the ability to mentor and develop talent
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report-writing skills

Benefits

• Up to 30% travel annually