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CAES ESIT Canada Enterprise Services Co. ESIT Canada Services aux Entreprises Cie
Gestionnaire/ Manager Change & Incidents Dorval
Join CAES ESIT Canada as a Gestionnaire/Manager Change & Incidents in Dorval. Manage IT incidents, ensure compliance, and enjoy equal opportunity benefits.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 6, 2024
The Gestionnaire/Manager Change & Incidents Dorval will be responsible for managing incidents and changes, ensuring service level commitments, and making decisions regarding compliance with the change management process.
Requirements
- Bachelor's degree in information technology, engineering, or a related field.
- At least three year's experience working in IT service management, or a similar role.
- Strong knowledge of IT service management software ServiceNow
- Experience working with IT systems and software.
- Excellent managerial skills and ability to collaborate with team members.
- Ability to analyze a high volume of technical data and work in a fast-paced environment.
- Strong problem solving, analytical, and time management skills.
- Must be fluently bilingual French and English
- Must have a Valid Canadian indefinite Work Permit
Benefits
- Equal opportunity employer
- Accommodation of special needs for qualified candidates
- Reasonable accommodation for qualified individuals with physical and mental disabilities
Requirements Summary
Bachelor's degree in IT, 3+ years of experience in IT service management, fluency in French and English, and valid Canadian work permit
