GPL Technologies

As a Technical Support Engineer, you will be the first point of contact for clients experiencing IT-related issues, providing troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service.

Requirements

• 1+ years of experience in an IT support role (internship or service desk preferred)
• Experience using ticketing systems (e.g., Zendesk, ServiceNow, or ConnectWise) is a plus
• Basic knowledge of IT concepts and troubleshooting methods

Benefits

• Fully remote work from home position
• Competitive opportunities for professional growth
• Access to training programs and certifications to advance your IT career