Head of Service Analytics & Reporting

We're seeking a Head of Service Analytics & Reporting to join our Computershare Technology Services team. The role will involve providing actionable insights based on concrete data to improve service performance, analyzing service data, and proposing data-driven recommendations to departmental and technology leads. You'll collaborate with stakeholders across the business to ensure they understand and can effectively utilize data to drive informed decision-making.

Requirements

• Excellent communication and interpersonal skills
• Significant experience in data analytics, reporting and data management in a Service Analytics and Reporting or related roles
• Experience in using AI/ML models or statistical techniques to anticipate service performance trends
• Proficiency in tools such as PowerBI, Tableau, ServiceNow, SQL, Microsoft Excel (advanced level), Genysis, Zscaler (ZDX), Solarwinds and other monitoring tools
• Proven ability to translate complex data into clear, actionable recommendations for stakeholders
• Proven ability to present insights in an engaging way that facilitates action
• Proven ability to challenge and influence thinking of senior stakeholders to achieve ownership and buy in to initiatives and management tools
• Proven ability to inspire trust and successfully influence and persuade members and senior managers within a large multi-function organization

Benefits

• Flexible work
• Health and wellbeing rewards
• Invest in our business by setting aside salary to purchase shares in our company
• Extra Rewards ranging from recognition awards and team get togethers to helping you invest in your future
• Career development opportunities