Service Management Coordinator

The Service Management Coordinator is responsible for supporting the Service Management Specialist team in implementing, improving, and executing ITIL Management processes within a Managed Service environment. The role involves ensuring adherence to processes, executing process controls, and coordinating with internal and external stakeholders.

Requirements

• Operational exposure to more than one of the following processes: Configuration and Asset Management, Software Asset Management, Incident Management, Request Management, Problem Management, Change and Release Management
• Two years ITIL Operational experience and an understanding of ITIL and ISO 20000
• Good level of technical understanding
• Excellent communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations
• Self-motivated and capable of identifying one’s own activities as well as the solutions necessary to maintain and improve processes
• Experience (desirable): Exposure to ServiceNow, including working with development team members to implement tool enhancements in the promotion of service improvement and bug fixing
• Ability to develop and maintain customer relationships and exceed expectations
• Promotes and supports standardisation and continuous improvement

Benefits

• Open, Trusted and Bold
• Trusted Partners: Microsoft, HPE, Palo Alto & Crowdstrike, Fortinet, AWS
• Values: Open, Trusted and Bold