IT Problem Management Lead | S3 | IT Operations

We are looking for an IT Problem Management Lead to join our team in Milton Keynes. The successful candidate will be responsible for ensuring the root cause of all Major Incidents and potential Major Incidents are investigated and documented. They will drive the implementation of permanent fixes through close working with application, infrastructure, and business teams.

Requirements

• Extensive knowledge of IT Industry from Financial services perspective
• Experience in a service operations environment with experience of managing Problem tickets and Problem Tasks
• Experience managing multi supplier technical and management conference calls
• Technical depth and exposure to multiple infrastructure platforms and technology stacks (Data Centre, Cloud – Public and private, Network, SaaS, PaaS, Distributed, Salesforce, Microservices and APIs etc)
• Working knowledge of ServiceNow
• ITIL Qualifications

Benefits

• Discretionary performance-related annual bonus
• Pension contribution (8% of salary)
• Company funded private medical insurance
• 30 days’ holiday plus bank holidays
• £6,000 car allowance per year
• Voluntary healthcare benefits
• Death-in-service benefit
• Income protection insurance
• Share plans
• Discounted rates for additional life assurance and critical illness cover
• Access to staff versions of Santander products