Head of Service Operations

We are seeking a Head of Service Operations to drive innovation and efficiency in finance, procurement, technology, airline services, and group systems. The role involves delivering global service operations, managing IT risk, and coordinating service continuity. The ideal candidate will have strong leadership skills, experience with ServiceNow, and a proven track record in service management.

Requirements

• Strong leadership with a proven ability of influencing and persuading internally and externally.
• Leadership and motivation of virtual teams across different locations and cultures
• Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions
• Proven track record with ServiceNow and able to demonstrate an expert level of technical and functional knowledge of Service Level management within the Now Platform across the ITSM, ITAM, ITOM Product Lines
• Experience in an enterprise environment with multiple integration points, business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers

Benefits

• Chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry
• Multi-cultural environment with great offices in many locations
• Work/life balance
• Health insurance
• Pension
• Performance bonuses