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TEGNA Inc.
Help Desk Analyst
Join TEGNA Inc. as a Help Desk Analyst in Tysons, VA. Leverage ServiceNow for incident management, providing tech support and resolving issues. Benefits include comprehensive healthcare and 401(k) matching.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 9, 2025
Help Desk Analyst responsible for providing technical assistance and problem resolution for internal customers. Supports multiple client operating systems and platforms, and logs and responds to ServiceNow incidents. Works effectively with other IT teams, Corporate departments, and business units to ensure timely resolution of technical issues.
Requirements
- College degree or higher
- 3-5 years of technical support experience
- Intermediate to advanced computer troubleshooting with PC and Mac hardware and software
- Intermediate skills in Active Directory and Exchange account administration
- Knowledge of mobile device technology and synchronization with Office 365
- Knowledge of home network technologies
- Service desk concepts and toolsets including ITIL, knowledge management, and ServiceNow
Benefits
- Comprehensive benefits including medical, dental, and eye care coverage
- 401(k) program with 100% match up to 4% of pay
- Paid Time Off (PTO) benefit
- Nine paid holidays per year
- Virtual doctor's appointments and therapy sessions
Requirements Summary
College degree, 3-5 years of technical support experience, and intermediate to advanced computer troubleshooting skills
