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FedWriters
Help Desk Manager
Help Desk Manager at FedWriters (US) needed to lead technical support for NIST's GRFP. Requires 3+ years in ServiceNow. Benefits include health insurance and 401(k).
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 3, 2025
FedWriters is seeking a Help Desk Manager to support the Graduate Research Fellowship Program (GRFP) operations at NIST. The Help Desk Manager will oversee the technical support function, manage the helpdesk team, and ensure exceptional technical support to program participants.
Requirements
- Bachelor's degree in information technology, computer science, business administration or related field, or equivalent experience
- 3+ years of experience in ServiceNow platform
- Experience dealing with large numbers of the public, such as grant recipients or association members
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long-term and Short-term Disability Insurance
- Life Insurance
- 401(k) Plan
- Holiday Pay
- Paid Time Off
Requirements Summary
3+ years of ServiceNow experience, Bachelor's degree in IT or related field, strong communication and customer service skills
