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Abacus Technology
Help Desk Technician
Join Abacus Technology as a Help Desk Technician in Quantico, VA. Leverage ServiceNow for ITSM, providing support to the US Air Force. Requires 3 years in tech support.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 13, 2025
Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations in Quantico, VA. The successful candidate will have experience in technical support, service desk experience, and PKI/LRA experience.
Requirements
- 3 years' experience in technical support
- 2 years of service desk experience
- PKI/LRA experience
- Certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements)
- ITIL v3 or v4 Foundations
- Experience with Active Directory
- Experience managing ticket resolution ITSM, such as ServiceNow and Remedy
- Experience with mobile device management
- Experience with iPhone mobile devices and PureBred software for mobile device management
- Experience with Blackberry Unified Endpoint Management software on mobile devices
Requirements Summary
3 years of technical support experience, 2 years of service desk experience, and PKI/LRA experience
