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EVERIENCE
HelpDesk Apprentice
Join EVERIENCE as a HelpDesk Apprentice in Reggio nell'Emilia. Utilize ServiceNow for ticketing, manage user accounts, and troubleshoot IT issues. 36-month contract with growth potential.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 9, 2025
We are a young and continuously evolving reality, born to offer high-quality IT services and consulting. We offer innovative IT solutions to over 50 companies, both in Italy and abroad.
Requirements
- Ticketing Platforms: Experience with ServiceNow, Jira, Remedy, SAP
- Operating Systems: In-depth knowledge of Windows and iOS
- Activity Management: Planning and managing activities according to priorities and SLA
- Active Directory: User management (reset password, creation and management of groups)
- Office 365: Installation, troubleshooting, and management of the tenant
- Networking: Basic skills and network troubleshooting capabilities, knowledge of main network protocols
- MDM: Use of Mobile Device Management consoles
- Software Troubleshooting
Benefits
- A 36-month apprenticeship contract with concrete prospects for indefinite-term employment
Requirements Summary
6 months - 1 year of experience in HelpDesk Technician role
