IT Support Manager 6 Month FTC

Norgine is seeking an IT Support Manager to join their team on a 6-month fixed-term contract. The successful candidate will be responsible for overseeing the IT Service Desk and support teams, ensuring services are delivered with operational excellence. The role requires 3+ years of experience in the pharmaceutical/healthcare industry, leading remote teams, and understanding of ITIL and Service Operations.

Requirements

• 3+ years of experience working in the Pharmaceutical/Healthcare or other heavily regulated industry
• 3+ years of experience leading remote teams
• Understanding of ITIL; foundation and Service Operations
• Detailed knowledge of, and experience managing: Service Desk, Active Directory, Virtual environments, Disaster Recovery
• Ability to set and manage priorities judiciously
• Ability to drive improved performance in delivery and customer service
• BS degree, or diploma, in a relevant field
• Excellent verbal and written English
• Fluent in German, Italian and English
• Proven Project management experience and a knowledge of project management methodologies
• Knowledge of GxP, GAMP and regulatory guidelines is highly desirable
• Experience of leading a small team is desirable
• Commercial and business acumen as well as high technical awareness in the concept and implementation of technology and systems
• Good business process understanding to drive effectiveness and efficiency in all business processes
• Ability to present ideas in business-friendly and user-friendly language
• Good analytical, evaluative, and problem-solving abilities
• Service orientation
• Excellent people skills, ability to build effective relationships
• Ability to motivate in a team-oriented, collaborative environment
• Ability to prioritise; time management skills
• Good problem solving skills
• Capable of working without supervision
• Motivated and enthusiastic
• A committed team player
• Skills on Microsoft environment like Active Directory, Azure AD, O365, InTune
• Skills on helpdesk troubleshooting
• Strong Knwoledge on ServiceNow