Support Bar Analyst (IT Help Desk)

The Support Bar Analyst (IT Help Desk) will provide local and frontline support at their location, serving as the main point of contact for studio issues. They will have a high level of technical knowledge and customer service skills, with a focus on delivering high-quality services to employees and stakeholders.

Requirements

• Global experience within a business services environment
• Strong knowledge of first and second line support operations
• Desirable knowledge of ServiceNow and industry trends
• Excellent relationship building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Benefits

• Welfare & Fringe benefit
• A company portal of benefits and discounts
• Language courses incentives